
Order issues.
Taken care of.
The boots are too small.
Can I return them?

They’re eligible for a return.
I’ve arranged your prepaid label.
Any update on my order?
Your parcel is on its way.
Here’s the latest carrier update.
- Ordered
- Shipped
- Delivered
I used my old address.
Can you change it?
It hasn’t shipped yet. Your new
address is confirmed and updated.
Make it
your store’s.
Book a demo - 01
Connect Shopify
- 02
Set your policies
- 03
Try your customer requests
Be the customer
for a minute.
A few things
you might ask.
What can ExecuAI handle?
Order tracking, eligible order changes and cancellations, returns, and return labels. Return refunds follow your configured timing and approval rules.
What stays with my team?
Your team handles requests outside the supported actions or store policies, and refunds that need approval. The conversation and relevant details stay available for review.
How do return labels and refunds work?
With a configured FedEx account, eligible labels can be created automatically. Shopify Shipping labels are created by your team in Shopify. Return refunds follow your chosen timing, limits, and approval requirements.
Does the demo change real orders?
No. Northwind is a fictional store with sample orders and its own review policy. Nothing is purchased, refunded, emailed, or shipped.
How do I get started?
Request a demo below. We’ll discuss your store, setup, availability, and pricing, then arrange a time to show you the product.

